Automatic CNC lathe, The product is not programmed according to the data of the mold drawing

Many foreign trade companies are unable to win major customers due to lack of technical experience, but as a manufacturer, we have strong technical strength and resources. Every year, a trading company invites me to visit customers in Southeast Asian countries. Their real purpose is to use our technology to solve problems for their customers and leave a good impression on them, so that they can continue to discuss future cooperation with them.

Here is an example of a problem encountered by a customer of a Southeast Asian group company: the customer received our production machines and molds and produced qualified blanks. However, the post-processing (CNC) of the product has never been able to produce qualified products (CNC was not provided by our company at the time). This visit was not the purpose of our trip, but I still went to help the customer solve this problem. I discovered that the CNC programming technician did not program the product according to the mold drawing data and eliminate the machining allowance, so the processed product was not perfect. I immediately pointed out this error and eliminated the machining allowance according to the drawing parameters and completed it simultaneously with the technician. Programming, it can be done in half an hour. At this time, the customer gave me a thumbs up.

Through this case, we can know what kind of service the customer really needs?

1. Customers not only want the equipment itself, they also need some value-added services, and we can provide them.

2. Customers need their suppliers to be able to protect their normal production, and we can do that.